FAQ

1. How long does shipping take?

Shipping times may vary depending on your location and the shipping method you choose at checkout. Generally, orders are processed within 1-3 business days and shipping can take an additional 5-10 business days. Please note that international orders may take longer to arrive due to customs clearance.

2. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. 

3. How do I initiate a return?

To initiate a return, please contact us at info@slvtcorp.com with your order details and reason for return. We will provide you with further instructions and a return shipping label, if applicable. Please do not send the item back without contacting us first, as returns without prior authorization may not be accepted.

4. Can I exchange an item?

Unfortunately, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item. This will ensure that you receive the item you want in a timely manner.

5. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at info@slvtcorp.com. We will evaluate the issue and work with you to make it right. Please provide photos of the damaged or defective item, if possible, to assist us in resolving the issue more efficiently.

6. Do you ship internationally?

Yes, we offer international shipping to select countries. The availability and shipping rates for international orders will be displayed at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

7. How can I contact customer support?

If you have any further questions or need assistance, you can reach our customer support team at info@slvtcorp.com. We strive to respond to all inquiries within 24 hours.

8. Can I cancel or modify my order?

Once an order has been placed, it cannot be canceled or modified. We process orders quickly to ensure prompt delivery. If you have any concerns or need assistance, please contact us at info@slvtcorp.com and we will do our best to assist you.